FAQ

Browse through our collections under Women, Kids, Jewellery, Accessories, Beauty, Bags & Footwear, and Occasions.

Select your preferred size (or provide custom measurements), add the item to your cart, and proceed to checkout.

Once your payment is completed, you will receive an order confirmation email.

We use Shopify Payments, which allows us to accept:

• All major credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards
• Shop Pay
• Apple Pay
• Google Pay

All transactions are encrypted and securely processed.

Currently, we do not offer Cash on Delivery. All orders must be prepaid through our secure checkout.

We ship across all states within the United States.

At the moment, we do not offer international shipping.

We ship using USPS or UPS via Pirate Ship.

Estimated delivery times:

• Standard Shipping: 3–7 business days
• Expedited Shipping (if selected): 2–4 business days

Delivery time may vary depending on your location, weather conditions, and carrier delays.

You will receive tracking details once your order is dispatched.

Once your order is fulfilled and dispatched, you will receive:

• A tracking number
• A tracking URL
• Your order reference number

These details will be sent to your registered email address.
You can track the shipment directly via the carrier’s website.

We offer a 30-day return policy from the date of delivery.

Items must:

• Be unworn and unused
• Have original tags attached
• Be in original condition

To initiate a return, you may:

• Call us
• Submit a request through the Contact Form
• Reach out via WhatsApp

Detailed instructions are available on our Returns & Refund Policy page.

Yes, exchanges are available within 30 days of delivery, subject to stock availability.

You may exchange:

• Size
• Color
• Product (equal value)

To request an exchange, contact us via call, contact form, or WhatsApp.

If your item arrives damaged:

1. Contact us within 48 hours of delivery
2. Share clear photos of the item and packaging
3. Provide your order number

We will arrange a replacement or refund as per our policy.
Full details are available on our Returns & Refund page.

Yes! We offer custom sizing for most garments.

If your measurements do not align with our size chart:

• Provide your exact measurements during checkout
• Or contact us immediately after placing your order

Our team will tailor the garment for a precise fit.

Our garments are designed to be tailored to your exact measurements.

Simply share your accurate measurements while placing the order, and our team will customize the piece accordingly.

Most of our garments require:

• Gentle hand wash
• Or dry cleaning

For silk, embroidered, or embellished outfits, professional dry cleaning is recommended to maintain quality and longevity.

Always check the care label before washing.

Yes. Swaraksha offers authentic Indian ethnic wear crafted with traditional artistry and attention to detail. Our collections reflect regional styles and timeless craftsmanship.

Yes, we offer special pricing for bulk purchases and event orders.

Please contact us with:

• Product details
• Quantity required
• Delivery location

Our team will provide a custom quote.

Orders can only be modified or canceled before they are processed for fulfillment.

If you need to make changes:

• Contact us immediately after placing your order.

Once the order is dispatched, cancellation is not possible.

Some popular styles may be restocked based on demand.

You may contact us to check availability or restock timelines.

Our team is happy to assist you.

Call: +1 (913) 208-1886
✉️Email: info@swarakshafashion.com

For escalations, please write to us at the above email.